Stornierungsrichtlinie
Mycella gummies are sold as subscription plans. This policy explains how those plans work, how to cancel one, and what you are entitled to under EU consumer law.
How your plan works
When you choose a plan at checkout, you are starting a subscription, not making a single purchase. We ship your supply and charge the listed price at the start of each billing cycle. The length of the cycle depends on the plan you chose and is shown on the plan you select before you order, in your order confirmation email, and in your customer portal. Your plan continues at the same price until you cancel it.
How to cancel
You can cancel at any time, for any reason, without giving a reason and without a cancellation fee. There is no minimum number of cycles and no lock-in period.
Two ways to cancel:
- Open your customer portal using the link in any Mycella order confirmation or shipping email, and cancel there. This takes effect immediately.
- Or email us at support@trymycella.com from the address you ordered with. We will cancel the plan and confirm by email, normally within one business day.
When cancellation takes effect
Cancelling stops all future charges and shipments. You keep any supply already delivered, and any cycle you have already paid for runs to its end.
If you cancel in the short window after a renewal charge but before we have dispatched that order, contact us at support@trymycella.com and we will cancel the shipment and refund that charge in full.
Renewal reminders
We email you before each renewal charge so that a payment never arrives unannounced. Every one of those emails contains a direct cancellation link.
Your 14-day right of withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your subscription within 14 days of receiving your first order, without giving any reason, in accordance with EU Directive 2011/83/EU. To exercise this right, contact us at support@trymycella.com within 14 days of delivery.
Please note: because our gummies are a sealed food supplement, the right of withdrawal does not apply once the seal has been broken or the product has been used, for health and hygiene reasons, unless the product arrived damaged or defective. This is a standard exemption under EU consumer protection law (Article 16(e) of Directive 2011/83/EU). Unopened pouches can always be returned within the 14-day window.
Our 60-day money-back guarantee
Separately from the rights above, we offer a 60-day money-back guarantee. If you are not satisfied for any reason, contact us within 60 days of delivery and we will refund your order, including opened pouches. This guarantee is something we offer voluntarily and is in addition to your statutory rights, not a replacement for them.
Changes to your plan or its price
You can switch plans, change your delivery address, or pause deliveries from your customer portal at any time. If we ever change the price of a plan, we will tell you by email before the change applies, and you will have the chance to cancel before the new price is charged.
Failed payments
If a renewal payment fails, we will try again over the following days and let you know by email. If it still fails, the plan is paused rather than cancelled, so you can restart it without losing your pricing.
Questions
For anything about your plan, email support@trymycella.com and we will respond as soon as possible.